Nook Farm Honey, Dandelions Untitled Document
 

 
Terms and Conditions

Last updated 24/01/13
These Terms and Conditions apply to all orders of Nook Farm Honey products. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto our website site (see date above).


Order Process - Orders For Delivery

Acceptance of your order and the creation of a legally binding contract between us will only occur when we receive your order form and email you or fax you with confirmation, which will confirm your order and contain details of how we will deliver your products to you. (Alternatively, we may decline all or part of your order for any reason, in which case our email or fax will tell you so)

We will despatch your order when the payment has cleared into our bank account. Should there be any reason why payment will not be authorised we will inform you and the order will not be despatched.


Prices and Payment

All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).

The total cost of your order will be the price of the products you order plus any applicable delivery charge. All these will be set out clearly on our order form and should you have any queries please contact us. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. For delivery items we accept cheque payment only.


Restrictions: Age Requirements Rements and Limits on Orders
If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.

Delivery
Where we Deliver
Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man and the Scottish islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

Delivery Charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the weight of your order. There are additional charges if you choose a premium delivery service (e.g. Express delivery). Please contact us regarding faster delivery costs.

How We Deliver
Most products are delivered either by courier or by post, depending on their size and value. Parcels sent by Royal Mail normally take 3-5 Days.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.


Missing, Damaged or Incorrect Orders
Cancellations and Returns
If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 14 days after delivery by:
emailing us at info@nookfarmhoney.co.uk This email address is being protected from spam bots, you need Javascript enabled to view it ; phoning us on 016977 48317- please have your order and delivery details to hand;
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. You will receive a full refund, and the cancellation is free of charge provided you arrange for it to be collected from the delivery address. If you choose another method of return, you must bear the costs.


Return of Faulty Goods
The following are guidelines for all goods ordered for delivery. Wherever possible we will respond to your individual circumstances. If there is a fault with your product within 3 months of delivery (or other defect with your order), we will normally offer a prompt exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery. To qualify for a refund or exchange the product must be:- in otherwise in 'as-new' condition; (and, if possible, the original box and packaging).

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
Any refund due to a fault or other defect will include a refund of the applicable delivery charges. We will also pay for our costs of collecting goods for replacement or refund. Replacement goods are sent by standard delivery only.


This Returns Policy Does Not Affect Your Legal Rights
This Website We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.


General
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Your data protection rights are set out in our Privacy Policy.

 
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Nook Farm
Bailey
Newcastleton
Cumbria
TD9 0TR

info@nookfarmhoney.co.uk
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